We understand your devices play a major role in your professional, personal, and school life. When your device breaks you want an expert to handle the repair, and that’s where we come in! We have the experience, parts, and tools to get the job done right. Browse our repairs section for up-front pricing on cell phone, tablet, laptop, and gaming system repairs. If you don’t see your exact device please send us a message, chat, or give us a call and we would be happy to provide current pricing.
We can assure you that we have seen it all! From smartphones that have been run over by a car, to tablets that have taken a dive in a pool, we are prepared to face most anything that comes our way. Every Crack’d Mobile technician goes through an intensive training process, and we maintain an environment of constant learning, so no device is too new, no technology too complicated.
Crack’d Mobile believes in the simple truth that quality work at a fair price with excellent customer service from highly trained well paid technicians is the key to success in the mobile repair industry.
G. Troy Simpson CEO Crack’d Mobile
Love is where it’s at. We believe that Love is the most important commandment in life and because of this, Love is the most important part of our business. Love is Crack’d Mobile’s #1 Core Value
The customer not the dollar
We formed Crack’d Mobile using this foundational core value and we believe the value of people is worth more than the value of money
“Integrity is doing the right thing when you don’t have to—when no one else is looking or will ever know—when there will be no congratulations or recognition for having done so.” – Charles Marshall. The right choice is seldom the easiest but it’s always the right one. So in essence, we work hard to do the right thing.
Be Positive & Optimistic
This core value is imperative to build a winning life. People find strength, energy, confidence, and creativity when practicing being positive and optimistic. We must embrace and execute this core value while pushing back the mediocrity of a negative outlook on life, because the truth is…Attitudes are contagious
Deliver Customer Service
We believe our customers deserve nothing less than the best so we encourage working a little harder and going a little farther to show our customers that we truly want to WOW them!
To grow, it’s essential to Prepare and Be Ready. Living in the moment is the key here and embracing whatever faces you with a can do attitude and the willingness to give your best in the process 🙂
We believe in a transparent repair process, and that starts with clear and upfront pricing. If you’re not sure what’s wrong with your device, we would be happy to diagnose it for free. Once we determine what is needed for your repair, we will contact you with an obligation free repair quote. You can elect to continue with a repair, or not, the choice is always yours.
Low Price Promise
Getting your device repaired shouldn’t break the bank. Our low price guarantee ensures that we always offer the best price to our customers. That being said, we understand that in this industry sometimes there are better options than repair and we will always give you the best possible price using the highest quality parts so that you can make an educated decision without surprises.
From friendly and informative technicians, to online repair tracking, we make repair easy. We know how important your device is to you, so we promise to return it to you as quickly as possible, and keep you informed every step of the way. Most repairs are performed while you wait thanks to our commitment to keep a vast assortment of repair parts on hand.
In the rare event that you experience an issue with your repaired device, we back all our repairs with a 180-day, hassle free warranty. Not near the store you originally visited? No problem, our warranty is valid worldwide at all of our location!
The SmartFix team operates in line with strict data protection and privacy guidelines, so that you can rest assured that you are in safe hands when asking us to carry out iPhone repairs, iPad repairs, iPod repairs and Samsung Galaxy repairs. We are committed to delivering an unrivalled level of service to our customers.
We are a FAMILY OWNED and operated business, and we have been in the wireless industry since 2010
Fast, affordable, and great customer service. They were able to detect my speaker needed to be tweaked along with my glass. Both were repaired and the phone feels brand new…
This is hands-down the best store in Ocala if you are needing any kind of repairs done on your phone, tablet, or other electronic device. They have the best prices oh, and the staff is super knowledgeable and friendly.
They are quick & kind. The office is really clean. They play really good waiting music, however, just as you’re getting into it–they’ve figured out the problem, how to fix it & how long it will be. Lastly, they’re in a really good location ( the Churchhill plaza on 17th) so you can go grocery shopping & eat lunch if the phone requires extensive or complex procedures. I am very pleased with them. They retrieved all of the requested information off of my phone & transferred it to my new phone, when I was led to believe, by my provider, thatI wouldn’t see it again. Thanks Crack’d!
They close at 7, but when we called just minutes before they still said to come in and they stayed until 8:30 to make sure we were taken care of. Very happy with the friendly and professional service. I highly recommend them!